TropiGo Terms of Use

Effective date: September 19, 2026.

Operator and scope

These Terms govern your use of TropiGo, an online grocery ordering and delivery service offered and operated by Coalinga Foods Inc. d/b/a Tropicana Supermarket. The operator is located at 555 E Elm Ave, Coalinga, California 93210-1512, United States. “We,” “us,” and “our” mean that operator.

Mused Ali holds the current individual Apple Developer seller account and acts as the software developer or through the current development provider. Those roles do not replace Coalinga Foods Inc. d/b/a Tropicana Supermarket as the grocery operator.

The current signup flow does not establish a specific minimum account age or implement age verification.

Your account

Provide accurate account, contact, and delivery information. Keep your credentials secure and do not use another person’s account without authorization. Notify support if you suspect unauthorized account activity. Do not send passwords, payment-card details, or verification codes through support messages.

Products and availability

Products, stock, prices, service availability, and pickup or delivery windows may change. Product images and package descriptions help identify items; check the product’s actual label for ingredients, allergens, and other important information.

Cart totals for products sold by weight are estimates. Final amounts depend on fulfilled quantities and any permitted substitutions or unavailable items. The fulfillment receipt identifies replacements and actual quantities or weights. Unavailable lines are removed from the fulfilled merchandise total; the payment receipt shows amounts actually captured or refunded. Applicable fees and estimated taxes are shown during checkout. A cart or price quote alone is not a confirmed order.

The initial Customer app release is intended for ordinary grocery purchases and excludes alcohol and other merchandise restricted by its launch availability controls. This initial-release policy does not describe availability through other sales channels.

Ordering, pickup, and delivery

Select an available store, fulfillment method, and time, and provide the information requested at checkout. Delivery depends on address eligibility and available capacity. Review the order status and confirmation information displayed by the service.

A future reservation may remain payment-pending until you authorize payment within the displayed period. A reservation does not authorize an automatic later charge. Fulfillment cannot begin before the required payment authorization. Follow the displayed deadline to complete checkout.

Pickup and delivery depend on the selected window and current operational availability. Use support if you need assistance with an order, address, delay, or collection arrangements.

The checkout supports cancelling a pending payment attempt or an eligible unpaid future reservation. Cancelling an unpaid attempt is not a refund of a settled purchase. Deleting an account cancels its pending unpaid reservations but is blocked while an active order or unsettled payment must be resolved. For an accepted order or a fulfillment problem, use the support channel.

Customers may request cancellation through the available support or account channels. Cancellation is not guaranteed once an order has been accepted for fulfillment, picking, preparation, or delivery. A cancellation request does not itself entitle the customer to an automatic refund. When cancellation is accepted, refund treatment follows the actual order and payment state and the available refund process.

If an ordered item is unavailable, TropiGo or Coalinga Foods Inc. d/b/a Tropicana Supermarket may offer or process an appropriate substitution where the current fulfillment workflow supports it. Where the service provides a way to decline a substitution, customers may use that option; a customer approval or decline control is not promised for every order. If an unavailable item is not substituted, its applicable amount is not charged or is refunded according to the order and payment state.

For missed pickup or unsuccessful delivery, contact TropiGo support. Coalinga Foods Inc. d/b/a Tropicana Supermarket may coordinate redelivery, rescheduling, pickup, cancellation, or refund as appropriate to the circumstances and the actual order and payment state. No automatic refund, credit, or compensation is guaranteed.

Payments and final charges

Grocery payments are processed through Stripe’s payment interface. Review the payment total and any temporary hold before authorizing payment. TropiGo does not store full payment-card numbers or security codes in its application database.

For an order involving variable weights or permitted substitutions, checkout may disclose a temporary authorization hold of up to 10% above the estimate. The allowance is not an additional fee. Only the final fulfilled amount is charged. If that amount would exceed the disclosed hold, further customer approval is required before an increased charge.

A temporary authorization is different from a completed charge. Your payment provider determines when a released hold or approved refund becomes visible in your account; no specific processing time is promised.

Optional camera-based card scanning helps enter payment details. Manual entry remains available.

Order problems, returns, and refunds

Contact https://www.tropigo.store/support about missing, damaged, incorrect, or unsatisfactory items, payment questions, or refund requests. Provide the order reference and relevant item details rather than sensitive payment credentials.

The service supports payment adjustments and refunds through its payment processor. Account deletion does not automatically request a refund; necessary transaction records remain available to support refund handling.

Unavailable items are excluded from the final fulfilled amount, and supported refunds remain correlated with the original payment even after account deletion. A released authorization and a refund of a captured payment are different events.

Customers may request review or a refund for unavailable, missing, incorrect, damaged, or materially unacceptable items, or eligible order or fulfillment failures. Requests are subject to verification and the existing payment and refund process; not every complaint results in a refund. Physical returns of perishable groceries are generally not required or appropriate unless Coalinga Foods Inc. d/b/a Tropicana Supermarket specifically directs otherwise.

Delivery and service fees are not automatically refunded. Their treatment depends on the circumstances, the applicable order state, and the resolution of the fulfillment issue. Nothing in these Terms limits remedies that applicable law requires.

Privacy and account deletion

The TropiGo Privacy Policy explains the handling of information: https://www.tropigo.store/privacy.

You can initiate deletion from Account → Delete Account. Identity verification may be required, and active orders or unsettled payments may need to be resolved first. Deletion removes the active account and customer profile while necessary transaction and other justified records are retained or disconnected as described in the Privacy Policy.

Acceptable use and content

Do not use TropiGo to access other customers’ information, commit fraud, interfere with security, or submit unlawful or unauthorized material.

The supermarket has authorized use of its store branding, catalog, and supplied or authorized product materials for TropiGo. This does not transfer ownership of those materials to customers or assert that the software developer owns the supermarket’s intellectual property. Third-party product names and marks remain those of their respective owners.

Consumer rights and changes

California law governs these Terms, without limiting mandatory consumer protections that otherwise apply. These Terms do not waive rights that cannot lawfully be waived.

Changes to these Terms will identify an updated effective date and include any notice required by applicable law.

Contact

Coalinga Foods Inc. d/b/a Tropicana Supermarket
555 E Elm Ave
Coalinga, California 93210-1512
United States
https://www.tropigo.store/support